Seeking people from all levels of call centre industry

Profiad-DA is always lookiing for people who want to work as home-based Service Agents.  It is a job that requires a high level of self-motivation and the emotional maturity needed to successfully deal with the realities of the great British public.   We offer flexible working hours and value the well-being of our staff.

Profiad-DA's is also looking for individuals with sales and managerial experience from within the call centre industry .  If you think you have something to offer, please email your CV to: hello@profiad.biz.

The call centre without the 'centre'

Profiad-DA is committed to the home-based call centre model.  The conventional 'industrial' call centre is in decline.  The UK telemarketing industry has already lost a lot of business to lower cost offshore competition.  Although some of that offshore business is returning, due to quality issues, there is also a quality ceiling, within the ‘industrial’ telemarketing set-up, due to the limited labour pool that results from being in a fixed location.  The size and quality of the labour pool is further decreased by the need to have long operating hours, in order  to maintain the high seat occupancy, needed to meet the fixed costs of an office complex.

Adopting the home-based model gives Profiad-DA the abiity deliver services that better meet the needs of its clients - high quality brand experiences.  Freeing the call centre from the strictures of the fixed location means that  more suitable staff can be engaged with them having the opportunity to work flexible hours. 

Home-based call centres growing in the US

The change to home-based call centres, plus the adoption of a more mature and experienced workforce, is already well underway in the US:

“A survey last August [2005] of 350 U.S. and Canadian call centers by Yankee Group found that 24% of agents, or 672,000 workers, are now based in their homes. IDC, a Framingham, Mass., research concern, sees the growth continuing, with home agents increasing at a rate of 24% each year from 2006 through 2010 … such jobs are a potential boon for people who care for children or elderly family members at home. There's so much pent-up demand for home-based work that people who would never dream of taking a job in a brick-and-mortar call center are flocking to become home agents. Research firm Gartner Inc. says 70% to 80% of home-based agents have college degrees, compared with 30% to 40% of workers in call centers. Most are in their 30s or 40s, older than the average call-center employee, and they often have management experience”

Wall Street Journal, 13th January 2006

If you would like more information please contact us

Telephone: 02920 881001
Email: hello@profiad-da.biz

Boost your CSI rating

Our CSI Rapid Repair Service helps motor dealers cost-effectively tackle the problem of low Customer Satisfaction Index (CSI).

No-risk trial

Try having us call your customers with service reminders.  If you do not get an increased financial benefit we will not charge you any fees or call costs.

Great customer experience

We constantly work hard to ensure that when a motor dealer’s customer talks to one of our Service Agents they have the best possible experience.  We realise that every call plays an important part in determining the future value of that customer to the dealer.

Fully integrated CRM services

We provide the full range of customer retention and prospecting communications, across all media and channels.  This includes full marketing database support and analytics.