Good experience - the heart of our business
Customers who have a good experience interacting with a motor dealer - including those interactions undertaken by a Profiad-DA Service Agent - are more likely to buy further services and vehicles from that motor dealer in the future. And since the cost-effectiveness of CRM Programmes is measurable (for example, see the Telephone Bookings Service No-risk trial), we believe that if we provide the best service, at the right price, then motor dealers will use us because we provide the best value-for-money.
To make this work, we take a lot of care in recruiting mature and experienced Service Agents with the skills and attitudes to provide the good experience for a motor dealer’s customers. We further encourage the good experience by enabling our Service Agents to work from home.
Supporting and training our Service Agents is a team of Operations Managers who have many years’ experience in running CRM Programmes for motor dealers - initially being Service Agents themselves. Underpinning the operation, is a team of senior database and networking experts, who run industry-leading technologies. Our Voice Over Internet Protocol (VOIP) home-agent system uses state-of-the-art dialer and call-management technologies, and the database is a web-based MySQL server supported by SAS/STAT analytics.
If you would like more information please contact us
Telephone: 02920 881001
Email: hello@profiad-da.biz