Three main services

Telephone bookings for services and MOTs

Collection and reporting of customer satisfaction – CSIs

Targeted invitations for test drives and other promotions

These services are entirely success-based. Motor dealers only pay for the calls that successfully remind a customer of their upcoming service, get them to complete a customer service questionnaire etc.

Quality - agents

We aim to provide a level of service, to the motor dealer’s customers, that is at least as good as, if not better than, the motor dealer can provide for themselves.  To do this we only recruit mature and experienced Service Agents, to work in an innovative home-based operation, using the latest internet technology, 

Quality - support

Our Service Agents are supported by Operations Managers who have many years’ experience in running Motor Dealer CRM Programmes, both with us and other providers.  Our operations base is in Caerphilly, South Wales, with all our agents sited within the UK..

If you would like more information please contact us

Telephone: 02920 881001
Email: hello@profiad-da.biz

Boost your CSI rating

Our CSI Rapid Repair Service helps motor dealers cost-effectively tackle the problem of low Customer Satisfaction Index (CSI).

No-risk trial

Try having us call your customers with service reminders.  If you do not get an increased financial benefit we will not charge you any fees or call costs.

Great customer experience

We constantly work hard to ensure that when a motor dealer’s customer talks to one of our Service Agents they have the best possible experience,  We realise that every call plays an important part in determining the future value of that customer to the dealer.

Fully integrated CRM services

We provide the full range of customer retention and prospecting communications, across all media and channels.  This includes full marketing database support and analytics.